If one or more of your users aren't receiving emails when a new order is submitted in the portal, try this:

• Make sure that the email address you've configured in Crik-IT is correct.

• Check the spam folder for the email address that is not receiving the email.

• Check with your IT folks to make sure your server is not filtering out the emails as spam.  Your spam programs should white-list these email addresses: 

DocsFromCrik-IT@crik-it.com 

documents@crik-it.com

• If you still are not receiving the automatic emails, open a support ticket providing us with the name of the Crik-IT subscriber (i.e. the vendor name you use Crik-IT with), the customer name and number having the issue, and the email address that is not receiving the automatic emails.