Crik-IT can be configured to have new invoices and/or new order confirmations automatically emailed to up to 3 email addresses. If you have done this and if one or more of the email addresses is NOT receiving the automatically sent email for a new invoice or order confirmation, try this:
-
Make sure that the email address you've configured in Crik-IT is correct.
-
Check the spam folder for the email address that is not receiving the email.
-
Check with your IT folks to make sure your server is not filtering out the emails as spam. Your spam programs should white-list these email addresses:
DocsFromCrik-IT@crik-it.com
documents@crik-it.com
-
If you still are not receiving the automatic emails, open a support ticket providing us with the name of the Crik-IT subscriber (i.e. the vendor name you use Crik-IT with), the customer name and number having the issue, and the email address that is not receiving the automatic emails.