The purpose of this alert is to make sure an order doesn't get lost.

When an order is submitted through the portal, it expects the vendor's system to automatically send back an order confirmation (i.e. sales order) with a PO number equal to the portal order reference (or PO) number. Each morning, the portal looks for a matching order confirmation for orders submitted through Crik-IT.  If it doesn't see a matching confirmation, it automatically sends this alert so that the order doesn't get "lost".  The alert actually happens a couple days after the order was submitted... this is so that alerts don't happen because of weekends, etc..

When you get this alert, it is important to check with the vendor to see if the order did, in fact, make it into their order processing system. You don't want to have an order missed for some reason or other.  If you no longer want to receive an alert for a specific order, see the options below.

Option 1: Log into the portal and delete the order(s) referenced in the alert email.

Option 2: (this option only applies to "Customer" (i.e. dealer) users): Log into the portal with the management username, click on the Alerts tab (circled in red below), then click on the Toggle Email Notification link (circled in blue below).  

Once you click on the Toggle Email Notification link, the Send Email Alert will change from Yes to No, as shown below.

Note to Subscribers: If you would rather NOT have these alerts sent to your users, contact us. We can turn this off for you.

Note: The "Confirmation not received" alert is not used for subscribers who use QuickBooks Online or QuickBooks desktop.