Cause
This error comes directly from the Intuit Software Development Kit (SDK) and indicates that it is unable to recognize the requested file as being viable.
There are several possible reasons for this:
- You have a version of QuickBooks Open to NO company file that is different than the version of QuickBooks you are using with the QuickBooks files in CISM. (e.g. 2024, vs 2023)
- QuickBooks file may be corrupted
- QuickBooks implementation is corrupted - possibly from a new installation or incomplete update.
Resolution
Cause 1. If your files were connected to CISM using say QuickBooks 2023, and you then open up QuickBooks to NO company file using 2024, then you will receive this message. Just make sure the version of QuickBooks used to connect to CISM, is the same version you open up QuickBooks to.
Causes 2 & 3.
Login to QuickBooks on the CISM machine using the user you used when giving CISM permission to access the company file in an attempt to open the file manually to see if there are any errors. If you are unable to so, then contact QuickBooks technical support.
If you CAN open up the QuickBooks file manually, then:
- Login to QuickBooks as the same user you used for CISM access and in multi-user mode.
- Launch CISM. It should try to start a new data sync.
If errors show on the CISM screen, close the CISM app then run the QuickBooks Desktop Tool Hub: Fix common problems and errors with the QuickBooks Desktop Tool Hub (intuit.com). This tool fixes QuickBooks problems 99.9% of the time. You may want to reach out to Intuit support or to your QuickBooks ProAdvisor for guidance on this.
After running the QuickBooks Desktop Tool to address the issue, launch CISM again. If you continue to see errors, open a support ticket by emailing support@crik-it.com outlining the exact steps you took to try to resolve the issue.