You may receive an email saying that there was an error when Crik-IT was sending an order to your QuickBooks Online.  Here's what the email looks like:

Explanation:

Crik-IT assigns a tax code to order lines being sent to QuickBooks in this order:

• If the customer has a default tax code, assign that code to order lines.
• If no customer default, if the item has a sales tax code, use that.
• If no item default, if the subscriber is configured to use a default sales tax code, use that.
• Otherwise, use blank, which will cause QuickBooks to throw an error.

 
So, for the order (#999) in the sample email above:

• Customer 965 does not have a sales tax code assigned in QuickBooks.
• At least one of the items included on that order does not have a sales tax code assigned in QuickBooks.
• We have not configured a default sales tax code for Crik-IT to use if the customer and item do not have a sales tax code assigned.
  • Note: if you would like us to configure a default sales tax code for your company, please email us at support@crik-it.com to request this.  Please include the exact sales tax code we should use.
• So, at least one of the items on that order has no sales tax code assigned which is causing QuickBooks to reject that order.

 
Options:

1. You can assign a sales tax code to the customer, or
2. You can assign a sales tax code to the item, or
3. We can set up a default tax code to use anytime there is an item on an order that would have a blank code
   • Note: if you would like us to configure a default sales tax code for your company, please email us at support@crik-it.com to request this.  Please include the exact sales tax code we should use.

Once this issue has been addressed, the order will be sent to your QuickBooks system.