Customer Management username is to be used by management-level folks at the customer company.  They can see sensitive info, such as how much money is owed, costs, etc..

The Customer Staff username is to be used by staff at the customer company who shouldn't see costs, shouldn't see how much money is owed to the vendor, and shouldn't see other sensitive info.  BUT, here's what's cool...  staff users have access to the information they need to better sell the vendor's products.

• Staff users can use the portal to get immediate access to information that enables them to answer their consumer's questions on the spot.

• The Customer Management user can configure the Staff user to be able to enter orders and/or warranty claims if needed.

• The Customer Staff username is actually identical to the Customer Management username, except that there is an "S" at the end (S is for Staff).

• The staff user should have a different password than the management user has.  In fact, we require this when you initially set up your portal passwords.